Apple

Apple expands Self Service Repair and updates System Configuration process

Apple expands Self Service Repair and updates System Configuration process



Today Apple announced Self Service Repair will be available June 21 for the iPhone 14 lineup and additional Mac models, including the 13-inch MacBook Air and MacBook Pro powered by M2. Since April 2022, Self Service Repair has given anyone with experience repairing electronic devices access to the same manuals, genuine Apple parts, and tools used at Apple Store locations and Apple Authorized Service Providers.

Apple will also make the System Configuration process used for iPhone repairs, such as displays, batteries, and cameras, even easier to use. System Configuration is a postrepair software tool that ensures repairs with genuine Apple parts — designed and tested to internationally recognized standards — were completed correctly, and the parts are working properly. The tool is available for free to all Self Service Repair users and participating service providers in Apple repair programs.

Running System Configuration after a repair authenticates genuine Apple parts, updates firmware, and calibrates parts to ensure maximum performance and quality. Additionally, for repairs involving biometric authentication, such as Touch ID or Face ID, System Configuration links the biometric sensors to the Secure Enclave on the logic board to ensure device security and customer privacy.

Self Service Repair users can now initiate System Configuration by placing their devices into Diagnostics mode and following onscreen prompts. Users no longer need to contact the Self Service Repair support team to run the final step of a repair, but the team will still be available to assist as needed.

Self Service Repair will also be available for the True Depth camera and top speaker for the iPhone 12 and iPhone 13 lineups — as well as Mac desktops with M1 — in the U.S., Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the U.K.

Self Service Repair is part of Apple’s efforts to expand access to repairs. Widespread repair access plays an important role in extending products’ longevity, which is good for users and good for the planet. For the vast majority of users who do not have experience repairing electronic devices, visiting a professional authorized repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.

Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 4,500 Independent Repair Providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians.



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